Inspection andlab testing.
Two inspection points and a lab leg where the category demands it. The inspection desk is independent from the curation desk. A failed inspection is a written outcome with photographs, measurements and a referenced lot code. The supplier sees the same report the cycle ledger does.
The pre-shipment inspector attends the supplier’s facility or appointed warehouse on the readiness date the supplier has confirmed. The inspector samples the lot at a statistically appropriate rate, photographs the goods, verifies labelling against the brief, weighs and counts cartons, checks lot codes and best-before where applicable, and confirms the packaging configuration matches the cycle authorisation.
The inspector does not compare to a marketing image. The inspector compares to the brief and to the retained sample held on file from onboarding. Drift from the retained sample is a flag, even where the goods are independently within specification.
The inspector signs the cycle ledger acknowledgement. The lot is released for despatch. The supplier receives the inspection report by close of the next business day.
A minor finding the supplier should know about, sufficient for despatch this cycle but worth correcting next cycle. Logged against the supplier’s integrity domain.
A finding that needs supplier action before despatch, mislabelled cartons, missing best-before, packaging that will not survive the lane. The supplier corrects, the inspector returns at supplier cost.
A finding that cannot be corrected: out-of-specification ingredient, wrong product, contamination, falsified document. The cycle is paused. The exception desk takes the conversation from there.
Every cycle is re-inspected on hub receipt. The re-inspection is independent of the pre-shipment inspection, run by the hub team against the same brief and the same retained sample. We re-inspect because goods can be damaged in transit, opened in customs, or, occasionally, swapped at origin after pre-shipment.
The hub re-inspection covers four matters, in order: receipt count against the bill of lading, packaging integrity after transit, lot-code reconciliation, and a fresh sample evaluation against specification. Anything that differs from the pre-shipment record is photographed, written into the cycle ledger as an exception, and routed for resolution that day.
For food, supplement and cosmetic categories, the cycle includes a lab leg. A portion of the inspected lot is forwarded to an accredited lab against the testing standard appropriate to the product, microbiological for fresh and ambient food, heavy-metal panel for spice and supplement, regulatory testing for cosmetic. The lab report is appended to the cycle ledger and republished as part of the supplier’s directory listing where the supplier has consented to publication.
Lab fees are itemised in the cycle fee stack. Routine lab fees are absorbed into the cycle. Where a sample fails first round and the supplier requests retest, the retest fee is borne by the supplier where the retest passes and by Treviya where the retest fails. The economics are documented to remove arguments at settlement.
The most common pre-shipment fails are out-of-specification weight per unit and incorrect labelling. The most common hub re-inspection fails are damaged outer cartons from transit and lot-code mismatch where the supplier sent a different production batch than the one named at pre-shipment. The most common lab fails are pesticide residue above the destination market’s threshold and microbiological count above the platform’s target.
None of these are catastrophic on their own. All of them are correctable with a tighter pre-shipment routine. The suppliers who minimise inspection flags are also the suppliers with the strongest scorecards, not because the inspection desk grades them favourably, but because the operating discipline that prevents flags is the same discipline that produces a clean cycle end-to-end.
How inspection outcomes feed into the supplier settlement statement.
How a flag becomes an exception entry, how it resolves and how it appears at settlement.
A field-note walk through the hub re-inspection desk and the flags it raises.
Two inspections.One standard.
The inspection desk does not write a different report for a tier-A supplier than for a tier-C supplier. Same brief, same sample, same eyes.