The quarterlysupplier scorecard.
Every supplier is reviewed against four domains every quarter. The scorecard is visible to the supplier continuously, the quarterly review is a written conversation against it, not a surprise. Tier movement is rule-based, not relationship-based.
Each domain is scored on data from settled cycles. We do not score on opinion, on relationship, or on commercial size. A supplier who runs two cycles a year carefully scores at the top of the range. A supplier who runs eight cycles a year carelessly does not.
On-time procurement readiness, on-time despatch from origin, on-time hub receipt. Measured against the cycle authorisation calendar. A weather-related delay outside supplier control does not count against the score, but the supplier is expected to flag the variance early.
Pre-shipment inspection pass rate, hub re-inspection pass rate, lab pass rate. Drift from the retained sample counts against the score even where the goods are within independent specification. Consistency is the standard.
Quality of weekly cycle updates, response time on cycle-level questions from the desk, written candour on variances. Suppliers who communicate before the desk has to ask track materially better in this domain.
How exceptions are addressed when they arise, time to acknowledge, time to resolve, time to close. Suppliers who self-report tend to score in the top quartile here.
Suppliers are assigned to tier C, B or A. Tier movement is rule-based and runs at the quarterly review. The rules are documented and the same for every category.
New suppliers in their first three settled cycles or any supplier on a corrective action plan.
Standard milestone schedule, manual review of every brief, deeper inspection cadence, named category specialist on every cycle. The default starting tier.
Suppliers with three or more settled cycles, no open corrective action and an aggregate score above the platform median across the four domains.
Standard milestone schedule, a lighter brief review on repeat categories, eligibility for cycle slot priority within capacity windows.
Suppliers with at least eight settled cycles, top-quartile scores across all four domains for the last four quarters and no exception flagged for material supplier cause in the last twelve months.
Eligibility for the accelerated milestone schedule, advance brief review for upcoming category windows, named operations lead in addition to the category specialist, eligibility for the multi-cycle authorisation framework.
A score that falls below the platform threshold in any single domain triggers a hold. A hold is a 90-day window during which no new cycles are authorised with the supplier. The supplier and the operations desk agree a written corrective action plan that addresses the cited gap. The plan has milestones and target dates. The supplier’s active cycles continue to run normally during the hold.
A second consecutive quarter below threshold or a material exception with documented supplier cause triggers a suspension. A suspension stops new authorisations, completes existing active cycles to settlement, and removes the supplier from the public directory listing pending review. Suspension does not void the master supplier agreement.
Reinstatement is earned, not granted. The supplier completes the corrective action plan in writing, evidences the operational change with documentation, and re-applies through the standard intake. The original cycle history is preserved on the directory listing on reinstatement, with the suspension period visible in the timeline. We do not pretend the gap did not happen.
Every active supplier above tier C has a 45-minute quarterly review with the named category specialist and, for tier A, the operations lead. The review walks the scorecard, the cycles closed in the quarter, the exceptions raised and the upcoming cycle plan. Where the supplier disagrees with a domain score, the conversation is on the record and the dispute path is the same as for an exception entry.
The review is written up. The summary goes into the supplier portal within 5 business days. Action items have named owners on both sides and target close dates. The next quarter’s review reads the close-out of the prior quarter’s actions before opening new ones.
Same domains.Same rules.
The scorecard is the same for the supplier who started last quarter as for the supplier who started in the founding cohort. Repetition of the discipline is what separates them.